Getting Started!

To get Yeigo, register an account for free, with no obligations.

You can register an account:

• From the website www.yeigo.com
• From an invitation a friend sent you
• By sending the Text "Yeigo™" to 32010 (South Africa Only)

Download Text

After registration, Yeigo sends you a Text message. Once you have the Yeigo Text on your phone, you can just follow the easy installation and setup guidelines, provided your phone is compatible with Yeigo.

(Note: that phones vary in functionality, pictures and guidelines may not apply to all phones. If at any point you require further assistance refer to the Yeigo Knowledgebase or contact Support.)

On your mobile phone, open the Text message and click on the download link.

You may be asked if a connection to the server can be established. Select Yes.

If you can't click on the link because it does not appear to be highlighted, you need to change a setting. Go to the Options menu of your Text message and enable the feature called Automatic Find On. Then re-try clicking on the link.

You may be asked to select an access point to be used to establish an internet connection. You can select a Wi-Fi network or a GPRS/3G access point. If you do not have any access points to select, you first need to set up your internet connection.

Installation Problems?

General

You may be given information about the file to be downloaded, any other general information or asked if you are sure that you want to Install Yeigo.

Select OK/Proceed/Yes/Continue at each point. (Note: Uninstall the previous version of Yeigo before continuing)

Certificate Error

If you get a 'Certificate Error' or 'Unknown Supplier' error, return to the Menu and change the following settings on your handset:

Open the Menu.
Select Tools
Select Application Manager/Applications/Manager.
Select the Options menu option.
Select Settings.
Ensure the following settings on your phone:

Software installation: All
Set the Online certificate check: Off

Exit and return to the Text message from Yeigo. Begin the installation process again.

Once your phone has indicated that the installation is complete, exit.

Open up Yeigo!

Press the Menu button to get to the Main Menu.

Select My Own or Installations.
Then Find and select the Yeigo icon.

Have you registered an account already? Select "Yes" or "No"

If you select "Yes" - Yeigo will continue to open the application.

If you have not registered an account and select "No" - Yeigo allows you to register from within the Yeigo application.

See below for typical path through registration:

Once registration is complete you can now log into Yeigo.

To log into Yeigo, enter your mobile phone number starting with the international dialling code and the password (case sensitive) you entered during registration.

Billable Events:

When logging into Yeigo for the first time, you will be asked if Yeigo can proceed and connect to the Internet (which is a "Billable Event").

Select "Yes" for both of the following prompts.

Selcting an Access Point:

When logging into Yeigo, you will be asked to select a method of connecting to the Internet - known as an "Access Point".

This is where you decide how you want to connect to the internet, using Wi-Fi or GPRS/3G, scroll through the options and select your preferred option depending on your local service provider.

If you are using using the VLive™ connection and are unable to login, try another access point.

To save time through this process - Yeigo allows you to save and utilise a preffered Access Point setting. Select "Yes" for all three of the following prompts to enable this feature:

Yeigo will now log you in automatically when you open the application - automatically selecting your preffered Internet 'Access Point'.

Port n Sort your IM accounts

Yeigo allows you to Port n Sort your IM accounts - you will be prompted to do this when you first log into Yeigo.

By entering your log in details for each of your respective IM accounts, you allow Yeigo to fetch all your contacts from respective IM accounts and list them within the Yeigo application under the "Friends Tab".

By enabling Yeigo to perform the above - you allow yourself to communicate with all of your IM contacts from within Yeigo!

Yeigo : The Basics

All the functions for Yeigo are spread across multiple tabs, you can scroll to the left/right to see all the tabs and functions.

To make Yeigo calls or send Yeigo messages, you must do this from the Yeigo interface and not the general interface on your phone.

While you are logged into Yeigo you can continue to perform the general functions on your phone. Select the Hide option on the bottom right and Yeigo will run in the background of your phone. You will still be able to receive calls and messages from other Yeigo users while Yeigo is running in the background.

The opening page/tab is the Yeigo Dialer and displays your call logs of dialled , missed and received calls . To call any of the numbers on the register, highlight it and press the Green dial button. To make a call through Yeigo, you must select a number and press the Green dial button while you are inside Yeigo, otherwise you will be making a standard cellular call.

If the person you are calling is a registered Yeigo user and is logged into Yeigo at the time of the call, your call will automatically be a free Yeigo to Yeigo call. You are able to know if your friends are logged in prior to attempting a call, refer to the section on Friends.

Yeigo will inform you at the start of the call if the person you are calling is not logged into Yeigo. After you have pressed the Green Dial button and before the call starts ringing, you will hear a short beep and a see message indicating that the call is being to diverted to an external network and will be charged for at rates applicable for that destination.

For each new account, Yeigo provides a small amount of test credit for you test calls to non-Yeigo users!

Call someone from your Contacts book

You can select a number from your Contacts to dial.

Scroll to the right to see your Contacts book. Simply highlight their name and press the Green dial button. Note that Yeigo only displays the contacts stored on your phone and not your SIM card.

Connection Quality Bar

The Connection Quality Bar can be seen on the top left corner of your Dialer tab within the Yeigo application - as well as during a call. It lets you know how good your connection to the Yeigo systems is. This way you can tell if you will be able to have a good quality call.

Green indicates the best strength, yellow indicates a good strength, orange indicates medium strength, red indicates bad strength and grey indicates the worst level connection strength. On weaker signals, making calls is not recommended. However, other functionality like Instant Messaging or SMS messaging functions work well even at weak signal strengths.

Chat and Call Friends for free

Scroll to the left to find the Friends tab. Here, you can add friends, and chat to them for free. You can chat to other Yeigo users, as well as users from GoogleTalk, MSN, AIM, ICQ, Yahoo! and Jabber.

To add a Friend, Select Options, then Add Friend and select the type of friend to add. To add Yeigo users, you will need to enter their mobile number with international dialling code. To send a chat, enter the text and press the 'fire key' button to send.

From this tab, you can see which of the Yeigo friends you have added to your list are logged in and you know when you can make a free Yeigo call to them! From within the Friends tab, select the Yeigo friend you wich to call and press the Green Dial button.

The status of your friends is indicated by the following icons within Yeigo:

: Available

: Away

: Busy

: Offline

You can also set your own Status - which can be reflected across all your IM accounts. Select Options, then Status - there you will be given the opportunity to set and customise your own Status!

Send SMS messages

Scroll to the right to reach the SMS tab. You can send a Text to anyone, Yeigo user or not and it arrives in their standard Inbox. You can enter a number, or to send to someone from your Contacts, press the 'fire key' button while the To box is highlighted. Your Contacts will automatically be opened.

Enter your message and Select Options, then Send Message to send. Text messages are charged for at applicable rates.

Invite a Friend to Yeigo

You can send a Text invitation, free of charge, to your friend, for them to join Yeigo. This way you can make free calls to more people.

From the Dialer tab, Select Options, then Invite to Yeigo. You can enter their number or select the number from Contacts

What does using Yeigo cost?

You can register an account and install Yeigo for no charge. There are no contracts or obligations. Some services are made available for no charge. To use the services that are charged for, you need to purchase prepaid credit from the website. Simply login to the website and select Buy Yeigo Credit . Yeigo accepts Mastercard and Visa creditcard purchases.

Calls

Calls to other Yeigo users who are logged in at the time of call are not charged for. The only cost you will face is the cost of connecting to the internet via your service provider. Please refer to Internet Costs below.

Yeigo charges for calls to persons without Yeigo at very competitive rates applicable for that destination. With each new account, Yeigo provides a small amount of test credit for you to test calls to non-Yeigo users prior to purchasing credit.

Note that these rates exclude the cost of connecting to the internet.

Messages

Chats or instant messages sent from the Friends tab are not charged for. The only cost you will face is the cost of connecting to the internet via your service provider. Please refer to Internet Costs.

All Text messages sent from the SMS tab are charged for, regardless of whether you sending the Text message to Yeigo or non-Yeigo user, at applicable rates .

Note that these rates exclude the cost of connecting to the internet.

Internet Costs

Yeigo is a service that uses the internet. Yeigo sends your conversations and messages in little data packets (generally called data) across the internet. You will therefore be charged by your local service provider to connect to the internet and send data.

Rates vary depending on your local service provider and whether you are using Wi-Fi or 3G/EDGE Wi-Fi is generally substantially cheaper. Your service provider could deduct this cost from the prepaid balance you have with them, include it in the bill they send you monthly, or you if you already have an existing data plan you may not required to pay anything beyond that. Some Wi-Fi public hotspots are freely available in which case you will not face any data costs. Please check the data rates with your local service providers. You can obtain lower data rates by purchasing a monthly data bundle, else you will be subjected to the higher out of bundle data rates.

Data Usage when making Calls

Yeigo uses approximately 100 KB (Kilobytes) of data per minute during a call, or approximately 5.75MB per hour. Visit our Data Usage page to learn more

If you are making a Yeigo to Yeigo call, the data cost is the only cost you will face. If you are making a call to a non-Yeigo user, you will face the data cost as well as the Yeigo Rate for that particular destination.

Data Usage when sending instant messages or chats

Yeigo uses on average about 80B (bytes) of data to send a chat of 50 characters (letters and spaces).

Visit our Data Usage page to learn more.

This is the only cost you face when sending and receiving instant messages or chats.

Data Usage when sending SMS messages

Yeigo uses on average about 240B (bytes) of data to send an SMS message of 140 characters (letters and spaces).

Visit our Data Usage page to learn more.

Note that you will face the data cost as well as the Yeigo Rate for sending an SMS to that destination.

Data Usage to stay logged in

Yeigo uses 45KB (kilobytes) a day to stay logged in, when you are not making any calls or sending any messages.

Visit our Data Usage page to learn more.

Example: If your unit of currency is £, and that the data rate (from your service provider) is £0.50 per MB, its costs you just over £0.02 to stay logged into Yeigo all day.

Check Balance

To check the amount of credit available on Yeigo, scroll to Dialer Tab. Select Options, then Check Balance.

Yeigo will retrieve your balance and display it.

Create Yeigo Shortcut

You can create a Yeigo shortcut on most Nokia phones.
You can create a Yeigo button on the left/right Selection key of your phone (bottom of the screen) or you can insert the Yeigo icon into the row of icons at the top of the default screen.

Selection Key

Open Menu.
Select Tools.
Select Settings.
Select Phone.
Select Standby Mode.
Select Right Selection Key (or left).
Using the Up and Down scroll button, find Yeigo Beta

You will see that the Right Selection Key on the home screen is Yeigo.

Yeigo Icon

Open Menu.
Select Tools.
Select Settings.
Select Phone.
Select Standby Mode.
Select Active standby apps.
Decide which shortcut you want to replace with Yeigo and select.

Using the Up and Down scroll button, find 'Yeigo Beta'.
You will see the Yeigo icon on the default screen